Privacy Policy
From The Ground Up Coaching
1. Introduction
From The Ground Up Coaching (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase services, or interact with our platform.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and payment information
Usage Data
- IP address
- Browser type
- Device information
- Pages visited and interaction data
3. How We Collect Information
We collect information when you:
- Register or purchase services
- Subscribe to a coaching program
- Schedule sessions through our booking system
- Contact us or submit forms
- Interact with our website
4. How We Use Your Information
We use your information to:
- Provide and manage coaching services
- Process payments securely
- Schedule and manage appointments
- Communicate with you (confirmations, reminders, updates)
- Improve our services and user experience
- Comply with legal obligations
5. Payment Processing
All payments are processed through third-party providers, including Stripe.
We do not store full credit card information on our servers. Payment data is handled in accordance with Stripe’s privacy and security policies.
6. Booking & Scheduling
We use third-party tools such as Timetics to manage scheduling and appointments. Information submitted through these systems is used solely for booking and service delivery purposes.
7. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Payment processors (e.g., Stripe)
- Booking and scheduling platforms
- Service providers necessary to operate our business
We may also disclose information if required by law or to protect our legal rights.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Opt out of certain communications
To exercise these rights, contact us at the email below.
11. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
13. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
14. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
15. Contact Information
If you have any questions about this Privacy Policy, please contact:
From The Ground Up Coaching
📧 support@fromthegroundupcoaching.com